F.A.Q. frequently asked questions
How can I book your rental service with driver?
Booking our services is very simple:
1. by contacting us through a WhatsApp message by clicking on the icon that appears below
3. by sending an email to the rental noleggio@shuttlematera.com
When can I consider my booking confirmed?
The reservation can be confirmed only after receiving the confirmation email for online reservations and after the verbal confirmation for telephone reservations. In addition, the day before departure or arrival you will receive an SMS in which the name of the driver and a phone number is indicated.
How do I know your driver?
Where will I meet your driver?
In our reply emails a mobile phone number and the name of the driver assigned so you can contact him on the day of the meeting. The aforementioned driver will also be recognizable as he will have with him a table with the logo of our company or, in case of different agreements, with a table with the name of the passenger or the company logo.
What do I do if the driver’s name is not the one indicated to me in your confirmation email?
It may happen that for various reasons, unforeseeable on the date of confirmation, the driver can not provide the service and therefore must be sent the driver that our company assigns in place. If you want to dispel any doubt you can ask for confirmation by calling the number of the driver present in the email or the person with whom you had contact at the time of booking.
What is the maximum capacity of people you can carry?
Our passenger cars and their description and capacity are listed on the passenger car page.
We are a group and we would like to rent buses from 50 places can you help us?
Of course. We have excellent business agreements with the best car rental companies that meet our quality standards. All our suppliers receive operational provisions for making transfers in the manner we have carried out.
How much luggage can I carry?
There is no maximum number of luggage to carry. Our vehicle has a very large trunk but it is better to specify if there are large bags so that the driver can organize accordingly.
Is there a maximum baggage allowance?
There is no maximum luggage limit to carry and you do not pay any surcharges unless you need to use a second car. In that case, payments will be agreed. However, we would like to point out that our company does not carry goods and therefore, together with luggage, at least one passenger has to travel.
Can you transport bicycles?
We can transport both bicycles in Bike cases and bicycles without luggage. It’s important to contact our company for these kinds of requests.
How can I pay?
We are organized for different types of payment:
1. cash directly to the driver on the day of service;
2. via bank transfer;
3. with credit card or ATM directly to the driver;
4. online via our payment system.
When do I pay?
>A down payment is required at the time of booking. These payments are made either through the online payment system or by bank transfer. The rest of the fee is paid directly to the driver on the day of the meeting.
Do I get a receipt when I pay?
Due to1 the last tax change, the Shuttle issues invoices either to private individuals or companies, so when booking, you can tell us how best to meet your needs. Below the necessary data:
1. for invoices to private individuals it is necessary (first and last name, tax code);
2. for invoices to companies (name and company name, address, postal code, city and VAT number and SDI code - interchange system).
How do you process personal data?
Shuttle, in accordance with the mandatory laws, requires permission to process personal data for tax purposes only at the time of invoice issuance.
What happens if I do not authorize the processing of personal data?
Remembering that the processing of personal data is for tax purposes only we cannot issue invoices and therefore we cannot proceed with the booking of the service.
Does your company only have connections from Matera to Bari or Ferrandina and vice versa?
The shuttle makes any kind of transfer. But we have included in our website the fees from and to Matera to and from some popular destinations such as Bari, Ferrandina, Alberobello and Metaponto that you can view on the page of rates per person. We thought it appropriate to include also tariffs per kilometre from Matera and Bari. For all other requests you can contact our operators at the addresses on the contact page or write an e-mail.>
Can we rent your vehicle for urban transfers or request the driver available?
We have already managed groups, conferences, events, weddings and driver requests available. To know the prices and the methods contact us at the contact page. I am a travel agency and I would like to organize a trip for my clients in Matera.
Can you give me some more information?
The site we are organizing will be gradually enriched with content such as museums, nearby places to visit hotels and bed and breakfast. In this way you can book and organize your holidays in Matera by accessing a single portal and save time and effort. All services will then be agreed directly with the provider and not with the shuttle which will only act as a contact beacon.
Who is the exclusive service for?
They are rental services with driver dedicated to our most demanding customers. For all those who travel for business or holiday but prefer a more personalized service without waiting.
For which destinations do you carry out the exclusive services?
All our services can be performed exclusively. Here are the links of the rates:
- From Matera to Bari, Ferrandina, Alberobello and Metaponto the Jonic Coast, Lecce, Taranto and Various destinations.
- From Bari to Matera, Metaponto, Jonic Coast and Various destinations.
If you do not find your destination listed, do not hesitate to contact us.
What kind of cars are used for exclusive service?
The cars contracted with the Shuttle are ALL equipped with chauffeur or taxi licences and annually controlled by the Civil Motor Vehicle. They are also renewed periodically and chosen among the new proposals adapted to the European legislation for the reduction of pollution. In the exclusive service you can request a type of car according to your needs and availability.
When should I book the exclusive service?
All our services can be booked at any time. Being an exclusive service, and therefore more personalized, it is better to book in advance to ensure the availability of the perfect machine for your needs.
Can I change the type of service after booking?
Before the day of the service you can safely change into one of the other types of services. The rates will be automatically updated after confirmation from us.
I prefer an exclusive service but, without waiting, I’d like to save money. What do I do?
Even if you booked an exclusive service, in case of a comfortable sharing, we advise the passenger of the possibility of savings. But the passenger decides whether or not to accept the sharing.
Who is the sharing service for?
They are rental services with driver dedicated to our most demanding customers. For all those who travel for work or holiday but prefer a more personalized service without waiting.
What kind of cars are used for sharing?
Our cars are ALL equipped with chauffeur or taxi licenses and checked annually at the Civil Motor Vehicle. They are also renewed periodically and chosen among the new proposals adapted to the European legislation for the reduction of pollution. In the sharing service, a suitable and roomy type of car will be used in order to make the trip as comfortable as possible for all passengers.
For which destinations do you carry out the shared services?
All our services can be performed shared Here are the links of the rates:
- From Matera to Bari, Ferrandina, Alberobello and Metaponto the Jonic coast, Lecce, Taranto and various destinations.
- From Bari to Matera, Metaponto, Costa Jonica and various destinations.
If you do not find your destination listed, do not hesitate to contact us or request a quote or a reservation
When should I book the sharing service?
All our services can be booked at any time. As this is a shared service, it is advisable to book in advance to ensure the availability of the car and give us the opportunity to promote the possible sharing with other passengers.
Can I change the type of service after booking?
If possible and before the day of the service you can easily change into one of the other types of services. The rates will be updated automatically after confirmation from us.
If at the time of booking you have no possible shares what to do?
The shared service is confirmed even if, at the time of booking, there are already no other passengers to be included in the trip. The basic rate is equal to the exclusive rate and in case of sharing you receive the additional discount
How long do you expect according to the various shares?
We only combine trips that fall within the range of 30 minutes before or after the scheduled time as the scheduled time of service and so that each passenger has no timetable problems for the departure of their flight or train or ship. all timetables are agreed and communicated to all interested parties.
What do you do if one of the participants has a flight delay or train or ship?
In case of delay you have to wait so as not to leave anyone without passage. If the delay is remarkably high and if we have other machines available then we separate the trips. The rate remains the basic rate of sharing but without the discount for sharing that has not happened again.
Would you like information on the €CO project?
€CO is the first OUTLET of rental services with driver for the transport of passengers from Matera and the Sassi to any destination and vice versa.
1) €Economical: a smart service at reduced prices but with the same quality Shuttle snc that our customers have been liking ever more since 2006.
2) €-Commerce all management up to booking and on-line or telephone and at no extra cost;
3) €Cologic => {[(1mezzo + passeggeri ) x (- consumi - inquinamento)] x tutti } = €CO.
Do you still use rental cars with a driver?
The cars we use are ALL equipped with chauffeur or taxi licences and checked annually at the Civil Motor Vehicle. They are also renewed periodically and chosen among the new proposals adapted to the European legislation for the reduction of pollution. Do not wait, ask for information to join the project €Know our offers, proposals and to book travel €Share the project with us. This service is NOT a scheduled transport and is therefore limited in availability and must be booked in advance.
How is the project managed?
Outlet trips are offered by a Sponsor, a private traveler who wants to join the project or the company that, in exchange for visibility and/ or discounts on travel, buys a number of trips and makes them available to occasional travelers. The more trips he purchases the more visibility and discounts he can receive.
Who and how can you become a €CO SPONSOR?
All those with VAT or simple travelers and/ or user of rental services with driver can become a €CO SPONSOR! For more information contact one of our operators.
Who can take advantage of the excursions?
They are excursions aimed at individuals, Tour Operators, tourists, cruise passengers or travelers and all those who have the pleasure of adding one or more visits to neighboring areas to the simple transfer..
Do you still use rental cars with driver?
Our cars are ALL equipped with NCC or taxi licenses and checked annually at the Motorization Civil. They are also periodically renewed and chosen from among the new proposals adapted to the European legislation for the reduction of pollution. Based on the needs of the type of tour requested, we can choose a type of car to use that is more suitable.
How can I request one or more additional excursions?
You can request an additional excursion either when booking the service or later through one of the contact channels, indicating the destinations you want to visit. An operator will be happy to advise you in order to make the excursions logistically more convenient to optimize time and live an unforgettable experience..
Who are your personalized tours for?
They are turned to private, Tour Operator, tourists, crocieristi or travellers and all those who need a more articulated service regarding the simple transfer.
Do you still use rental cars with driver?
Our cars are ALL equipped with NCC or taxi licenses and checked annually at the Motorization Civil. They are also periodically renewed and chosen from among the new proposals adapted to the European legislation for the reduction of pollution. Based on the needs of the type of tour requested, we can choose a type of car to use that is more suitable..
How can I organize the tour?
To organize the tour just send us an email requesting the destinations you want to visit. An operator will be happy to advise you in order to make the tour an unforgettable experience.
Can I turn into a tour a simple transfer to and from Matera?
Of course! Including destinations in the simple services makes the trip more interesting and enjoyable and saves time and saves the total cost of services.
At the time of booking should you specify if there are children and their ages?
Yes, it is very important to specify the presence of children and their ages as the driver has to prepare the car with the car seats provided for by road safety regulations. These seats are cleaned after each transfer but it is preferable to carry a cover so that the child does not sit directly on the seat.
What does the NCC on the machines mean?
The words NCC means Rental Service With Driver.
Can I rent chauffeur-free NCC cars?
The cars of the rental companies with driver can be conducted only by qualified drivers and expressly indicated in the license, the cars can not be driven by any other driver.
Do you have agreements with companies or organizations?
To date, the Shuttle boasts agreements with large companies, Tour Operators and Entities. For such agreements you must contact us at the contact page. We also make customizations based on the requests that are proposed to us.
How do you manage Congresses and large flows of people?
We ask the agency or the company that rents us the name of a reference person. At the reception of the operators we carry out free of charge a logistic consulting agreeing, with the referent, the modalities of management of the various arrivals in order to find a solution as economic as possible but that with creates inconvenience to the various travellers. In case of need of other cars we rent on your behalf with other employees free of charge..
How do you manage arrivals at different times or delays?
All problems, unforeseeable, that emerge as a result of delays or changes, are agreed with the referent from time to time. We can also hire hostesses who wait for the various clients at the airport and who wait with them until the arrival of the driver.
Can we also request hostess services or tour guides?
Thanks to the numerous agreements and contacts we give the possibility to our customers to book also services of authorized guides and hostesses.
Are you organized to manage transfers for large events or conferences?
We managed the organization of conferences and events. To date, we are also able to manage huge passenger flows thanks to important agreements with collaborators with whom were agreed on how to manage the event indicating guidelines that must be respected. The successive appraisal of the suppliers allows us to be able to indicate to the supplier, if necessary, the problematic ones and to establish the phases of the improvement.
I am a travel agency and I would like to organize a trip for my customers in Matera can you provide me with other services besides the rental with driver?
The site we are organizing will be gradually enriched with content such as museums, nearby places to visit hotels and bed and breakfast. In this way you can book and organize your holidays in Matera by accessing a single portal and save time and effort. All services will then be agreed directly with the provider and not with the shuttle which will only act as a contact beacon.
Table comparing rental services with driver performed
| offered services | exclusive service | shared service | outlet €CO service |
| exclusivity services | YES | NO | NO |
| sharing with other passengers | NO | YES | YES |
| waiting for other passengers | NO | YES | YES |
| maximum waiting for other passengers | no matching | combined with flights arriving 30 minutes before or after the time of your arrival | according to the possible sharing |
| waiting for the driver in case of delay | YES | YES | YES |
| transport to the nearest hotel or area | YES | YES | YES |
| Pick up from Hotel or address | YES | YES | YES |
| early departure time | only if agreed with the passenger | only if agreed with the passenger | based on sharing |
| maximum time in advance departure time | NO | maximum 30 minutes | based on sharing |
| tariff still applicable | YES | YES | only if possible sharing with sponsors |
| possibility of cancellation of the service | if possible | if possible | if possible |
| rate conversion possibility | YES | YES | YES |
| Deposit payment required in case of booking | YES | YES | YES |
| rates inclusive of luggage transport | YES | YES | YES |
Our rental services with driver
Cartoline di Matera (postcards from Matera)
We collect splendid professional and amateur and vintage photographs of Matera and the Sassi.
Browse our Facebook page and click "Like" for your favorite photos